First of all, thank you for choosing D´Autor Apartments.
The world is now currently on alert for the Covid-19. D´Autor Apartments, is now only worried about protecting all guests but our team also.
In this way, we want to inform you that our reception will be closed since now for a period however guests remain our priority, for this reason we inform that:
Our mobile phones will be available 24 hours a day, and e-mail too, as the main means of contact with all guests.
Check-in will not be in person, you’ll receive a code to enter on building and apartments. This requires an advance payment and online check-in with oficial documents of all guests. This way, a link will be sent to you two days before your arrival;
The buffet breakfast will be suspended and will be replaced by delivery to the apartment or return of the related amount – in the case of opting for breakfast, the time of this must be arranged with the staff;
The cleaning will only happen by your express request or within two days in an hour to be arranged, having to leave the apartment at least 60 minutes before the scheduled time and during the clean time;
D ´Autor Apartments, is sensitized with the whole situation, and we want your visit with us to be enjoyed in the best way. We think this is not the best time to enjoy Porto or Portugal, our country is in strong contingency. All museums and cultural activities are closed or canceled; bars and clubs are closed and the restaurants, the few open, have very limited service; government is asking people to stay home and avoid the streets or public transportation.
Therefore, we are available to negotiate the cancellation policy for all reservations until April, if you wish, since, we understand that health should comes first.
In any of the situations, the cancellation can never be made by the Hotel, so we suggest you to contact your reservations channel. By our side we’ll do everything to solve all the situations.
We hope that this whole situation will improve as soon as possible, so you can enjoying a more relaxing stay with us. We’re a beautiful country with amazing things to do and see but we really believe that now is not the time. If we all avoid unnecessary risks all situation will be ok more quickly and then we can hug you when you arrive and show you our treasure: Porto and Northern Portugal.